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Service Policies

Forms of Payment

Leisure Arts accepts Visa, MasterCard, Discover and American Express credit cards.

Countries Shipped To

Leisure Arts orders ship from Little Rock, Arkansas in the United States.  For international shipments, we ship to most countries of the world by way of the United States Postal Service.  For a full listing, check the USPS Country Listing.

Domestic Shipping Policies

  1. All domestic orders are currently shipped via UPS Ground or Second day air.
  2. Pricing is determined at the time of ordering based on the estimated weight of the products you've selected and the destination.
  3. All orders are shipped with delivery confirmation. Leisure Arts is not responsible for packages that show delivery has occurred.
  4. Ground shipments have no guaranteed delivery time. Most packages within the continental US arrive within 3-4 days. Shipments to Alaska, Hawaii and non-state US possessions may vary. In general, a package can not be reported as lost until 15 days past its expected arrival.
  5. APO and FPO shipments vary greatly in delivery times and do not allow for delivery confirmation. Because of this, Leisure Arts is not responsible for lost packages sent to military addresses.
  6. Leisure Arts is not responsible for incorrect addresses used when placing your order. If you have inadvertently used an old address or incorrectly entered a number, etc., we will make every effort to assist you where possible.
  7. Additional shipping charges that are required as a result of a special request or an incorrect address will be billed to your credit card as necessary and, in most cases, on a separate transaction.
  8. If your package is returned, Leisure Arts will notify you via email if a phone number is not provided in your account. If you've not responded within 7 business days, we will cancel the order and refund you for the product.

International Shipping Policies

  1. We ship all international packages via US Postal Service First Class Mail (under 4lbs) or Priority Mail (4lbs and over).
  2. Leisure Arts calculates your shipping charge based on the total weight of your package, including box weight and the distance it travels. Shipping fees are not calculated based on the value of your order or the quantity of your items in your order. There is a nominal handling fee added in the cost of shipping charges.
  3. If you would like to know the shipping and handling cost of your order, prior to submitting your order, simply place items into your cart and proceed to the check out. Your shipping and handling charges will be calculated for you before you pay for your order.
  4. Leisure Arts can not be responsible for any customs, taxes, tariffs or other fees associated with shipping to your country beyond the cost of postage. Please check with your local Customs Office for an estimate of charges on your order.
  5. By default, our customs forms will be filled out with a general description. The total actual value of the products will also be identified on the form as required by federal law and insurance guidelines.
  6. While USPS is very reliable, the United States Post Office will not guarantee shipping times or arrival dates.
  7. The United States Postal Service does not offer tracking or delivery confirmation services for international deliveries. Therefore, we cannot track lost or delayed packages. Leisure Arts will provide shipping dates, the weight of your package and customs information. For some countries, an order may take up to 90 days to arrive.
  8. Leisure Arts is not responsible for incorrect addresses used when placing your order. If you have inadvertently used an old address or incorrectly entered a number, etc., we will make every effort to assist you where possible.
  9. Additional shipping charges that are required as a result of a special request or an incorrect address will be billed to your credit card as necessary and, in most cases, on a separate transaction.



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